Profile
I started my career as a photojournalist working for WBRE-TV in Wilkes-Barre, PA and WHP-TV in Harrisburg, PA - NBC and CBS networks respectively. Where I currently am at is rather different.
In my role as a Customer Success Manager for a marketing technology company (SaaS), my primary objective is to develop and strengthen the customer/vendor relationship. That is to say, make sure the customer is extracting value from the platform (their investment), and informed on other company offerings enabling growth on by sides of the partnership.
Where I hope to be is still a bit up in the air. This portfolio exists because I have always had an interest in web development going back to the early days of the internet. I'm a builder and creator at heart but also a strategist and a planner. It may not be clear on where I’ll be in the months and years ahead, but I hope I'm still doing those things.
Projects
My portfolio is a work-in-progress, but have a look below at some of my past projects. There are links to the live site, as well as links to the Github repo where you will find additional details. Please feel free to reach out with any questions, and check back periodically to see what I have been up to.
ActivateMe
Time has a way of slipping away from us. This inspired myself and team members from my UPENN Web Development Bootcamp to create ActivateMe. Log and view daily activities and utilize data visualizations to better understand where all that time is going.
Check it out! Github Repo
OpenWeather Forecast
This site allows users to view the forecast for a desired location. It utilizes the OpenWeather API and the site was built using HTML, CSS, and JavaScript.
Check the forecast Github OpenWeatherMapWork Experience
Sr. Customer Success Manager
Persado
March 2024 - Present
Responsible for partnering with both internal teams and customers to drive value through adoption of Persado's platform. Collaborate with customers daily to build relationships, establish success metrics & track results, drive utilization, bring awareness of all available Persado solutions, and uncover growth opportunities.
- Email Marketing
- Artificial Intelligence (AI), Natural Language Generation (NLG), Large Langauge Models (LLM)
- Strategic Planning
Customer Success Manager
Optimizely
December 2022 - February 2024
Partner in helping customers achieve their strategic objectives and extract maximum value from their investment in web experimentation. Drive adoption, retention and expansion of products and services by being a trusted advisor to customers. Work to understand customers' challenges and needs, and respond with a problem solving mindset. Additionally, serve as the liaison between the organization and the customer - facilitating collaboration with Product, Engineering, Sales, Professional Services and others to be the voice of the customer within the company.
- Web Experimentation
- Growth Marketing
- Strategic Planning
Consultant
Deloitte Consulting, LLP
September 2013 - Feb 2021
Developed, launched and evaluated organizational change management strategies for enterprise scale fintech implementations. Clients invested heavily in tools and architecture to grow their business and it was my job to make sure that stakeholders were prepared leverage the investment on day-one.
- Training, Change Management, and Communications
- SAP S/4HANNA, Oracle Cloud Financials
Solution Analyst
Deloitte Consulting, LLP
September 2015 - August 2017
Developed, launched and evaluated organizational change management strategies for enterprise scale fintech implementations. Clients invested heavily in tools and architecture to grow their business and it was my job to make sure that stakeholders were prepared leverage the investment on day-one.
- Training, Change Management, and Communications
- Oracle Cloud Financials
- Oracle Retail Demand Planning
- Oracle Advanced Inventory Planning
Education
Indiana University of Pennsylvania - Indiana, PA
Bachelor of Science: Communications Media
University of Phoenix
Associate of Arts: Information Technology, Web Design
University of Pennsylvania
Certificate: Full Stack Web Development Bootcamp